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Frequently Asked Questions

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YOUR SAFETY NIGERIA ACCOUNT

How do I sign up to begin shopping on Industries Safety Nigeria?

To create an account on Industries Safety Nigeria, Click here

I’ve created an account on Industries Safety Nigeria, how do I Sign in?

To sign into Industries Safety Nigeria, Click here and enter your email address and password.

What if I forget/lose the password to my Industries Safety Nigeria account?

If you've forget or lose your Industries Safety Nigeria password, click here and submit your email address. We'll send you a link to change your password.

What can I do once I sign into my Industries Safety Nigeria account?

After you create your Industries Safety Nigeria account and sign in, we make it easy to control your shopping experience on Industries Safety Nigeria by visiting the following sections:

Add first address: You can update or add your first address

History and details of orders: You can check history of your orders

My credit slips: You can check your credit slips

My addresses: You can add your addresses.

My personal information: You can add your personal information

My vouchers: You can check your vouchers.

My wish lists: You can view the products you added to your wishlist

My favourite products: You can view items you've saved to view later

My alerts: You can check your alerts

My loyalty points: You can check your points; this can be converted and used to make purchases

Referral program: You can check your referrals

SHOPPING ON INDUSTRIES SAFETY NIGERIA

How do I save items to view later?

If you're shopping on Industries Safety Nigeria and find an item you would like to save for viewing later, simply log-in and click the add to favourite or wishlist on the product page to save the item to your Favorite Products or Wishlist. When you come back to Industries Safety Nigeria later, simply visit my wishlists to view the items you saved.

Does it matter if I pay online at checkout or pay on delivery?

We strive to make shopping online as easy and convenient as possible and one way we do this is by giving you the choice of how to pay for your order. There are some differences however:

Paying Online at Checkout: When you pay online at checkout, Industries Safety Nigeria receives your payment and delivers the product to you. By paying in advance with Industries Safety Nigeria, ATM/Debit card, or internet banking, Industries Safety Nigeria can protect you 100%  you can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund, repair, or replacement.

Paying on Delivery: You can choose to Pay on Delivery (POD) in Lagos, Abuja FCT, Rivers and many other States across Nigeria. You simply pay the courier with cash or with your ATM/Debit card when your order is delivered. 

PAYING ON INDUSTRIES SAFETY NIGERIA

How do I pay for a Safetynigeria.com  purchase?

For your convenience, Industries Safety Nigeria offer multiple payment methods. Whatever your choice, you can rest assured that Industries Safety Nigeria is working to keep your transaction safe. You can help by paying online at checkout so Industries Safety Nigeria can hold your payment and more easily refund you if things go wrong.

At checkout, you can select:

Pay Online At Checkout 

ATM/Debit Card

Internet Banking

Bank Deposit (The list of Industries Safety Nigeria corporate accounts can be viewed below)

Pay On Delivery

Cash Payment (Note that couriers may have limits on the maximum amount of cash they can collect.)

Point of Service (POS) with Visa/Mastercard

ORDERS ON INDUSTRIES SAFETY NIGERIA

How do I check the current status of my orders?

Sign in to your Industries Safety Nigeria account and visit the Order History section. From there, you can view information on all your orders.

What are the different order statuses and what do they mean?

  • NEW: Your order has been received and is being processed.
  • SHIPPED: Your order has been marked as shipped and is on its way to you.
  • DELIVERED: The merchant has marked your order as delivered awaiting your confirmation. (After 3 days, this status may automatically update to "Delivery Confirmed" unless you state otherwise.)
  • DELIVERY CONFIRMED: Your order has been delivered.
  • DELIVERY DISPUTE: You have requested cancellation of an order that has been shipped.
  • CANCELLED: The order has been cancelled.

My order has shipped. How can I track it?

You can track your order by visiting  Order History and entering your order number (############).

How do I cancel an order?

You can request to cancel your order online by

1) Signing into your account,

2) Visiting My Orders, and

3) Clicking the button to cancel your order. 

While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. You nevertheless have the option of rejecting or accepting the order on delivery. You can also call 01 460 5555 or 0809 460 5555 to request order cancellation.

How can I view and print my invoice for an order?

  • Sign in to your account.
  • Click on My Orders.
  • Click on the order number you need an invoice for.

Click on "Print Order" to print out the invoice for your order.

DELIVERY

What is the estimated delivery time? When can I expect my order to arrive?

Your order should arrive within 1-10 days of order processing. You can track your order by visiting Order and History and entering your order number (############).

Why does the estimated delivery time vary?

Industries Safety Nigeria is committed to ensuring that its products are delivered on time. However certain factors can affect the delivery time. Given the various factors involved (time it takes to ship, the courier company used, the distance between buyer and seller, and more) delivery times may vary.

How will the delivery be done?

Your order may be delivered by Industries Safety Nigeria staff, or by other courier companies, depending on the on the delivery method chosen. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

Will all of the items in my order arrive in a single package?

It depends on the product. Your order may arrive together or separately. If your orders arrive separately, rest assured that the remaining item(s) will be delivered shortly.

What should I do after my order is delivered?

After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues please email sales@safetynigeria.com or call 0809 460 5555 or 01 460 5555 and provide details as soon as possible.

You should also rate and review your transaction -- by doing so you can help other buyers make good buying decisions.

 

CANCELLATIONS & RETURNS

How do I cancel an order on safetynigeria.com?

You can request to cancel your order online by

1) signing into your account,

2) visiting My Orders History, and

3) clicking the button to cancel your order. 

While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. You nevertheless have the option of rejecting or accepting the order on delivery. You can also call 01 460 5555 or 0809 460 5555 to request order cancellation.

Something went wrong with my order, what can I expect?

If you recently received your order and something is wrong, please email sales@safetynigeria.com or call 0809 460 5555 or 01 460 5555 and provide details as soon as possible.

Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Industries Safety Nigeria will offer support and will try to offer a resolution quickly, such as a repair, replacement, refund upon return, instant refund, or other form of compensation as applicable.

However please note that returns or replacements may not be available in the following cases:

  • Damages due to misuse of product
  • Any consumable item which has been used or installed
  • Products with tampered or missing serial / UPC numbers
  • Any damage / defect which are not covered under the manufacturer's warranty
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
  • Items with No Returns policy

Are there any products that I can't return?

Items with No Returns policy

Can I do the order through phone ?

Yes, of course you can.
Just call our Sales Department here: Order Hotline-0700-3333-8888

Can I do the order through e-mail ?

Yes, you can. Please e-mail your request here at : sales@safetynigeria
Make your complaints to: Complaints@safetynigeria.com

What are the payment option available on www.safetynigeria.com ?

  • We accept cash on Delivery

  • Pos payment

  • Webpayment by Our GT Paygate

  • We Accept Verve

  • Mastercard, Visacard, Bank Transfer 

  • Bank Name Guranteed Trust Bank 

  • Accepted Currency: Dollar, Naira 

Account Name: Industries Safety Nigeria Limited
Account Number Dollars:- 0171637527
Account Number Naira:-0171637228

Please where is your physical office?

We have our Registered office at 143/152 Aba Road, Beside Platinum Mortgage Bank. Waterlines, Portharcourt, River State; and our Lagos Distribution warehouse at No. 11 Association Crescent Festac Lagos (Please call for if you intend to visit the storage in Lagos) 
With our operational base in PORTHARCOURT, LAGOS, ABUJA, CALABAR we deliver free of products nationwide (conditions apply).